Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase. If there is an issue with your order, please contact us at shoppingoutreach@outlook.com before attempting to return any item.

Returns

Return requests must be submitted within 30 days of delivery.

To request a return, email shoppingoutreach@outlook.com with:

• Your order number
• The item you wish to return
• The reason for the return
• Photos or video of the item, if the product arrived damaged, defective, or incorrect

Do not send a product back to the address shown on the original shipping package. Returns sent without prior authorization may not be accepted or refunded.

If your return is approved, we will provide instructions and, when applicable, the correct return address.

Items must generally be unused, unworn, and in their original condition and packaging unless the item arrived damaged or defective.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at shoppingoutreach@outlook.com.

Please include your order number and clear photos or video showing the issue.

Depending on the circumstances, we may offer:

• A replacement
• A partial refund
• A full refund
• Another reasonable resolution

In some cases, you may not be required to return the item.

Change-of-Mind Returns

If you simply change your mind, ordered the wrong size or variation, or no longer want the product, return shipping costs may be the customer’s responsibility.

Original shipping charges, if any, are generally non-refundable unless the item was damaged, defective, incorrect, or otherwise required by applicable law.

Non-Returnable Items

Certain items may not be eligible for return for health, hygiene, safety, or other reasons. This may include opened personal-care products, intimate goods, customized products, or items that cannot be resold once opened.

If you are unsure whether an item is eligible, contact shoppingoutreach@outlook.com before returning it.

Refunds

Once a return or refund request is approved, refunds will be issued to the original payment method.

Please allow time for your bank or payment provider to process and post the refund after it has been issued.

Shipping costs may not be refundable unless the return is due to an error on our part, a damaged or defective product, or applicable consumer-protection law.

Lost or Missing Orders

If your order has not arrived within the expected delivery timeframe, contact shoppingoutreach@outlook.com with your order number.

We will review the shipment and work with you to determine an appropriate resolution.

Cancellations

If you need to cancel or change an order, contact us as soon as possible at shoppingoutreach@outlook.com.

Orders that have already been processed or shipped may not be eligible for cancellation.

Contact Us

For any return, refund, cancellation, or order issue, contact:

shoppingoutreach@outlook.com

Please do not return any item without contacting us first and receiving return instructions.