Shipping policy

SHIPPING POLICY

Shipping & Delivery

Thank you for shopping with OurModernFinds.

We work to process and ship orders as quickly as possible. Because some products may be fulfilled by different suppliers or shipping partners, delivery times can vary depending on the product, destination, carrier, and other factors outside our control.

For questions about an order, contact us at:

shoppingoutreach@outlook.com


Order Processing

Orders are typically processed within a few business days after payment is successfully completed.

Processing times may be longer during:

  • Holidays
  • High-volume sales periods
  • Product shortages
  • Supplier delays
  • Unforeseen circumstances

Once your order has been processed and shipped, you may receive tracking information by email when tracking is available.


Estimated Delivery Times

Delivery times are estimates only and are not guaranteed.

Estimated delivery may vary based on:

  • Your location
  • The shipping method used
  • Carrier processing times
  • Customs procedures
  • Product availability
  • Supplier location
  • Weather or transportation delays

Where available, estimated shipping or delivery information may be displayed on the product page, at checkout, or in your order confirmation.

Please allow additional time during holidays and other high-volume periods.


Tracking Information

Tracking information will be provided when available.

Please note that tracking information may take several days to update after an order has shipped.

If your tracking has not updated for an extended period, contact us at:

shoppingoutreach@outlook.com

and include your order number.


Multiple Packages

Some orders containing multiple products may be shipped separately.

This means you may receive:

  • More than one package
  • Packages on different days
  • Separate tracking numbers

You will not be charged additional shipping fees because an order is divided into multiple shipments unless otherwise disclosed before purchase.


Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your order.

If you notice an error, contact us as soon as possible at:

shoppingoutreach@outlook.com

We will make reasonable efforts to correct the address before the order is processed, but we cannot guarantee that changes can be made after fulfillment has begun.

OurModernFinds is not responsible for orders delivered incorrectly because of an inaccurate or incomplete address provided by the customer.


Lost or Delayed Packages

If your order appears to be significantly delayed or lost in transit, contact us at:

shoppingoutreach@outlook.com

Please include:

  • Your name
  • Order number
  • Shipping address

We will review the shipment and work with the carrier or fulfillment provider when appropriate.

Depending on the circumstances, we may offer a replacement, refund, or another reasonable resolution.


Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check around your property and delivery location.
  2. Check with household members, neighbors, or building staff.
  3. Allow a short period of time in case the carrier marked the package delivered early.
  4. Contact the carrier if appropriate.

If the package still cannot be located, contact us at:

shoppingoutreach@outlook.com

and we will review the situation.


Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us as soon as possible at:

shoppingoutreach@outlook.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or video showing the problem

Do not return the item without contacting us first.

Damaged, defective, and incorrect orders will be handled in accordance with our Return & Refund Policy.


Customs, Duties, and Import Fees

International shipments may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout or required by law.

OurModernFinds does not control customs processing times or charges imposed by governmental authorities.


Shipping Restrictions

We reserve the right to restrict shipping to certain locations where:

  • Delivery is unavailable
  • Shipping restrictions apply
  • Carrier service is unavailable
  • Products cannot legally be shipped to the destination

If we are unable to fulfill your order due to a shipping restriction, we will contact you and issue an appropriate refund for the affected item or order.


Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at:

shoppingoutreach@outlook.com

We will make reasonable efforts to accommodate your request.

However, once an order has been processed, fulfilled, or shipped, we may not be able to cancel or modify it.


Returns

Do not send products back to the address shown on the original shipping package unless we specifically instruct you to do so.

For return instructions, please review our Return & Refund Policy or contact:

shoppingoutreach@outlook.com


Contact Us

For shipping questions, tracking concerns, damaged orders, or delivery issues, contact:

OurModernFinds
shoppingoutreach@outlook.com